Absolutely scam of a place. Do not purchase a massage on Groupon because they will tell you there is a mandatory gratuity based on the original price of the massage because the "masseuse" doesn't get paid from that sale. That's not problem and their employer should be handling that.
I never write reviews but recently had an extremely negative experience at this massage studio. I purchased a Groupon and was looking forward to a relaxing 90-minute massage. However, my masseuse, Crystal, had no training whatsoever and was completely unqualified to be performing a massage. To start with, I was informed upon arrival that I had to pay an additional $57, which was fine. However, during the massage, Crystal told me that the money did not include the tip, which was incredibly unprofessional and left me feeling pressured to tip. To make matters worse, Crystal played music on her phone during the massage but seemed to have used YouTube, as every 15 minutes, a loud ad would begin playing. This was beyond irritating and completely disrupted the experience. To top it off, Crystal only gave me a 60-minute massage instead of the 90-minute one I had paid for. By then, I just wanted to leave and be done with the whole experience. These were only a couple of the many unprofessional things that happened. I am extremely disappointed with this massage studio and would not recommend it to anyone. I considered calling to complain, but from my experience at the studio, I don’t believe anyone there is more competent than Crystal. Save your money and your time, and find a more professional establishment.
This is going to be a long post but the TLDR is that I have been to this place three times total and had a perfectly fine experience the first two times but this third time was the absolute worst experience I've EVER had at a spa and I left feeling physically violated and incredibly disrespected. The person who did my massage wasn't even a masseuse and didn't disclose that until after the end of an awful saga there. I never post bad reviews but this simply must be shared. The full experience: I booked a 90 min massage with a groupon, as I have done before without issue. I made my appointment weeks ago and they called to reconfirm about two days before the appointment. When I arrived, the woman who was working the front desk was immediately cringy–including her running her hands through my hair in a racialized way without permission. She took me into the massage room to undress and, instead of a different masseuse coming in, she came in to start my massage and it was immediately clear that she didn’t know what she was doing. **She left my entire back body exposed nearly entire time even when she wasn't working on certain spots, she left the room numerous times, she quite literally BURNED ME with the hot stones, and after me asking numerous times for more pressure, she simply couldn't do it.** When she said we were done, I asked if that was a full 90 minutes and she said yes. I checked my clock and it wasn't. It was about 40 minutes total. When I went back to her at the desk to ask for a partial refund for the unused time since I didn't get what I paid for, she tried to argue with me (mind you this was all happening via google translate). She then said that I booked with a masseuse but she was only the receptionist so it's not her faulytthat she had to answer phones. 1) why was my appointment confirmed if no one would be there to actually provide the service?? and 2) WHY DID SHE NOT DISCLOSE THAT SHE WAS NOT A MASSEUSE BEFORE GIVING ME A MASSAGE? This felt incredibly violating. She then told me that a masseuse had just arrived and they could give me the proper 90 minute massage start to finish at no additional cost right now. So she takes me back into a new room, I undress, wait on the table, and then she comes back in and tells me that there is no one available to do the massage and that I'd be charged $30 for a cleaning fee. When I get dressed (again) and go ask for a refund (again) since I was not provided the service I paid for, she was incredibly rude and then told me to go vent to someone else. So no–I absolutely 100% do not recommend this place to anyone. Spare yourself.
My experience at Vega Spa was amazing, first off the place was extremely clean which made me very comfortable.... especially during this time with the pandemic and all. The staff was so professional, and attentive. My masseuse Juliana was so sweet, and very attentive to my requests. I will definitely be returning for more of their services.
Very wonderful staff! Felt so welcome as soon as I walked in, to the moment I walked out! They really care about their customers and I will definitely be coming back. Massage was amazing, really took my stress out during my midterms season for school. The facial made me feel so refreshed and had me glowing!!! I am so impressed with this place, it was also very clean and sanitized!!!!